Frequently Asked Questions
Everything you need to know about shopping with Trit House
What are your shipping and delivery options?
We offer nationwide delivery across Australia. Shipping costs are calculated at checkout based on the size of your items and your location. For larger furniture pieces, we provide a premium white-glove service which includes assembly and removal of packaging.
Can I see your furniture in person before purchasing?
Yes, we have several physical showrooms where you can experience our curated collection firsthand. Please check our 'Showrooms' page for locations and current opening hours.
What is your return policy for change-of-mind?
We want you to love your home. If you change your mind, we offer a 7-day return period for most items, provided they are in original condition and packaging. Please note that custom orders and clearance items are generally excluded.
Do you offer warranties on your products?
Absolutely. All Trit House products come with a standard 12-month warranty against manufacturing defects. Many of our sofas and structural pieces carry extended warranties for your peace of mind.
How do I care for my new timber furniture?
To maintain the beauty of your timber pieces, we recommend using a soft, damp cloth for cleaning and avoiding harsh chemicals. Keep furniture away from direct sunlight and heat sources to prevent warping or fading.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer flexible payment options such as Afterpay and Zip Money.